Introduction
At Vishnu Balaji Travels, we strive to provide a smooth and well-organized travel experience for all our customers. We understand that plans may change due to unforeseen circumstances, and therefore we have outlined a clear Cancellation & Refund Policy to ensure transparency and fairness for both parties. By booking a tour with us, you agree to the terms mentioned below.
Cancellation Policy
Cancellation requests must be made through official communication channels such as phone, email, or WhatsApp. The date of cancellation will be considered based on when the request is received by our team.
Cancellation charges are applicable as follows:
- 15 days or more before travel date: Minimal cancellation charges or full refund (excluding service charges)
- 7 to 14 days before travel date: 25% of the total package cost will be deducted
- 3 to 6 days before travel date: 50% of the total package cost will be deducted
- Less than 48 hours before travel: No refund will be provided
- No-show or last-minute cancellation: 100% cancellation charges apply
These charges are necessary to cover pre-booked services such as hotels, transport, and operational arrangements.
Refund Policy
Refunds will be processed based on the applicable cancellation terms. Once the cancellation request is approved:
- Refunds will be initiated within 7 to 10 working days
- The amount will be credited to the original payment method or bank account
- Any transaction charges or service fees are non-refundable
- Refunds may vary depending on third-party service providers such as hotels and transport vendors
We ensure that all eligible refunds are processed in a timely and transparent manner.
Booking Modifications
Customers may request changes to their booking, such as travel dates or itinerary adjustments, subject to availability.
- Modification requests must be made in advance
- Additional charges may apply depending on the changes
- Date changes are not guaranteed during peak seasons
- Last-minute changes may be treated as cancellations
Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- Failure to report on time for departure
- Missing any part of the tour due to personal reasons
- Voluntary cancellation during the trip
- Unused services such as accommodation, transport, or meals
- Denied entry at temples due to dress code or local restrictions
Force Majeure (Unavoidable Circumstances)
In case of unforeseen events beyond our control, such as:
- Natural disasters (floods, landslides, heavy rain)
- Government restrictions or lockdowns
- Road closures or transport disruptions
Vishnu Balaji Travels reserves the right to modify, reschedule, or cancel the tour.
In such cases:
- Alternative travel dates may be offered
- Partial refunds may be considered depending on recoverable costs
- No compensation will be provided for additional expenses incurred by the traveler
Third-Party Services
Our tour packages may include services from third-party providers such as hotels, transport operators, and local guides.
- Cancellation and refund policies of these providers may apply
- Any deductions imposed by them will be reflected in your refund
- We act as a facilitator and are not responsible for third-party service limitations
Important Notes
- Customers are advised to carefully review the itinerary before booking
- Travel insurance is recommended for additional protection
- Keep all booking confirmations and receipts for reference
- Communicate any issues immediately during the trip for quick resolution
Contact for Cancellation
For cancellations or refund-related queries, please contact:
Vishnu Balaji Travels
- Phone: +91 96558 98502
- Email: vishnunalajitravels@gmail.com
- Website: https://www.vishnubalajitravels.com